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Privacy Policy

Al-Ufuq for Auctions Limited (referred to as " Muzaida " or "the Company") is committed to respecting your privacy.

This Policy is in conjunction with the Terms of Use from the website of Muzaida, at the domain “muzaidaauctions.com”, where the principles for processing any personal data collected from or provided by you are outlined. Please read this Privacy Policy carefully to understand the viewpoint of the Company and its practices regarding your personal data and how it is handled. 
By visiting the Muzaida website, you accept and agree to the practices outlined in this Privacy Policy. This Privacy Policy may be amended from time to time, and the new version will be posted on this page with the updated date. You should check this page periodically to see if there are any changes, as they will be binding on you. By then confirming that you agree to any changes in this Privacy Policy by continuing to provide information, including your use of Muzaida’s website.

 

Who Collects Information About You Through Muzaida’s Website?

Al-Ufuq for Auctions Limited is the entity that owns and operates Muzaida’s website. This Company is registered and regulated under the laws of the Kingdom of Saudi Arabia with registration number 4030383779, and its registered office is located on Prince Sultan Road, Rawdah District, Jeddah 23431, Kingdom of Saudi Arabia. The Company operates under the brand name ‘Muzaida’ and is responsible for all content found on Muzaida’s website.
Any information expressly collected through Muzaida’s website is collected and processed by the Company on its own behalf and on behalf of the subsidiaries of Abdul Latif Jameel in accordance with this Privacy Policy. The Company is designated as responsible for data protection in this context.

 

Information Collected About You

The Company may collect and process the following data about you:

  • Information you provide through Muzaida’s website: You may provide information about yourself by filling out an inquiry form on Muzaida’s website, or when corresponding with the Company, or through the available contact email address on Muzaida’s website, and participating in other social media activities available through Muzaida’s website, or when participating in any customer surveys, and when reporting a problem on Muzaida’s website. The information you provide may include your name, address, email address, and contact number.
  • Information collected about you through Muzaida’s website: With each visit you make to Muzaida’s website, the following information may be automatically collected: Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and
    versions, operating system, and platform; and information about your visit, including the full clickstream of URLs to, through, and from Muzaida’s website (including date and time), pages you viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and the methods used to browse away from the page and any phone number used to call our customer service number.
  • Information received from other sources: The Company may receive information about you if you use any other platforms managed by Abdul Latif Jameel companies or any service provided by Abdul Latif Jameel. The Company works closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, credit reference agencies, and customer survey providers) and may receive information about you from them.

 

Cookie Policy

Muzaida’s website uses cookies to distinguish you from other users of Muzaida’s website. This helps provide a unique browsing experience on Muzaida’s website and allows for improvements to be made. For more information about the cookies used and the purposes for which they are used, please refer to the Cookie Policy.

 

Uses of Information

Information you provide through Muzaida’s website can be used for the following purposes:

  • Maintaining and managing internal records.
  • Providing you with the information and services you request through Muzaida’s website, including but not limited to news items, information, and updates about Muzaida. 
  • Sharing it with members of the Company or companies related to Abdul Latif Jameel. 
  • Providing you with information about goods, products, and services similar to those you have previously shown interest in or inquired about. 
  • Providing you with information about goods or services that may interest you.
  • Performing and analyzing the results of customer surveys and feedback about Muzaida, including integrating it with information collected from other survey participants. 
  • Allowing third parties to contact you to conduct customer surveys and feedback about the company.
  • Notifying you of any changes to Muzaida’s website service.
  • Responding to any inquiries you may have made through Muzaida’s website. 
  • Ensuring the content from Muzaida’s website is presented in the most efficient way for you and your computer.
  • Managing Muzaida’s website and internal operations, including error troubleshooting, data analysis, testing, research, statistics, and survey purposes. 
  • Improving Muzaida’s website and ensuring content is presented in the most effective manner for you and your computer.
  • Allowing you to participate in interactive features of Muzaida’s website when you choose to do so.
  • As part of efforts to keep Muzaida’s website safe and secure. 
  • Measuring or understanding the effectiveness of promotional and marketing activities, and providing relevant promotional and marketing activities to you. 
  • Providing suggestions and recommendations to you and other users of Muzaida’s website about goods or services that may interest you or them.

The information received by the Company from other sources may be combined with the information you provide, and the information collected about you. This information and aggregated information can be used for the purposes mentioned above (depending on the types of information received). In particular, statistics about email openings and clicks may be collected using industry-standard techniques (including clear GIFs) to help monitor your response to Muzaida's newsletters and improve these digital newsletters.

 

Disclosure of your information:

Your personal information will not be sold, distributed, or rented to third parties for their own purposes unless you give your consent or there is a legal requirement to do so. However, you agree and consent to the following:
Your personal information may be shared with any of the Abdul Latif Jameel companies. Specifically, if you submit an inquiry using the available inquiry form on Muzaida’s website, your inquiry and any personal information provided in it will be sent to relevant Abdul Latif Jameel companies (based on the inquiry criteria they determine). Your personal information may then be retained by the Company or Abdul Latif Jameel companies as part of the inquiry/customer database.
Your personal information may be shared with specific external parties including:

  •  Marketing service providers to deliver the digital newsletter and updates.
  • Market research companies or similar organizations to conduct and analyze customer surveys and feedback. 
  • Business partners, suppliers, and subcontractors to fulfill any contract. 
  • Data providers and search engines that help improve Muzaida’s website.


Your personal information may be disclosed to third parties in the following cases:

  • In the event of the sale or purchase of any business unit of the Company or Abdul Latif Jameel, your personal data may be disclosed to the potential seller or buyer of such business or assets.
  • If the Company, Abdul Latif Jameel, or any of its businesses is substantially acquired by a third party, in which case customer personal data held by the Company will be one of the transferred assets.
  • If the Company, Abdul Latif Jameel, or any of its companies is required to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply the terms of use of the auction and other agreements; or to protect the rights, property, or safety of any company or business of Abdul Latif Jameel, its customers, or others. This includes, for example, exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

Where is your personal data stored?

Your personal data will be managed and processed on servers located in Ireland for web services provided by Amazon. It may also be retained and transferred to a destination outside the European Economic Area (EEA). Additionally, this data may be processed by employees working outside the EEA, who work for the Company, Abdul Latif Jameel, or one of its suppliers. By providing your personal data to Muzaida’s website, you agree to this transfer, storage, or processing. The Company will take all necessary steps reasonably to ensure the secure handling of your data, and to prevent unauthorized access or disclosure in accordance with this Privacy Policy. These steps may include storing your data using AES 128-bit database encryption. Unfortunately, complete security of information transmitted over the internet cannot be guaranteed. While all necessary steps will be taken to protect your personal data, the security of data sent to Muzaida’s website cannot be guaranteed; any transmission of such information is at your own risk. Information sent via Muzaida’s website is typically not protected until it reaches the Company. Users are advised not to send sensitive details or credit card numbers, for example, via email or inquiry form. Once your information is received, strict procedures and security features will be used to prevent unauthorized access.

 

How long is your personal information kept?

The retention period for your personal information varies depending on its use. In some cases, there are legal or regulatory requirements to retain data for a minimum period. Unless there is a specific legal requirement to retain the data, it will be kept for no longer than necessary for the purposes of data collection or for future processing. 

At any time, you can request the deletion of the information stored about you in the Company's database using the contact details below. However, some of your information may be retained in certain cases, such as dispute resolution, troubleshooting, enforcement of terms and conditions, or regulatory requirements. Additionally, in some cases, this information may not be completely removed from the databases due to technical constraints and system backups.

 

Your rights:

You have the right to request that your personal data not be processed for marketing purposes. You will typically be informed (prior to data collection) if your data is intended for use or disclosure for these purposes to any third party. You can exercise this right to prevent such processing by checking certain boxes on the data collection form used to collect your data. You can also exercise this right at any time by contacting the company at the address info@muzaidaauctions.com.

When you fill out a form on Muzaida’s website (for example, an inquiry form), you should use any check boxes to indicate your preferences regarding the use of your information and/or whether to disclose relevant information. If you do not want your data to be used in this way, or to transfer your details to third parties for marketing purposes, please make sure to indicate this using the appropriate box. However, please note that if you do not provide all the required information or provide incorrect information, it may not be possible to provide you with the relevant information and/or services.

Muzaida’s website may contain links to and from Muzaida’s site, Abdul Latif Jameel, partner networks, advertisers, and affiliated partners. If you follow a link to any of these platforms, please note that these platforms have their own privacy policies and the company assumes no responsibility or liability towards these platforms or their policies. Please check these policies before submitting any personal data to these platforms.


Child Privacy:

The company does not intentionally collect information from children or communicate with them, including for participating in customer research activities. If you are under 18 years of age, please obtain the permission of your parent or guardian before providing any personal information through Muzaida’s website. Users who are under 18 years of age are not allowed to provide personal information to us without such consent.

 

Changes to the Privacy Policy:

Any future changes made to this Privacy Policy will be posted on this page, and if necessary, you will be notified via email. Please check regularly to stay informed about any updates or changes to Muzaida's Privacy Policy.

 

Contact

We welcome any questions, comments, and requests related to this Privacy Policy. Please direct them to dataprotection@alj-enterprises.com.

 

Policy Date: October 5, 2023.